'The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service for 25 years and provides consumers with a free, impartial and independent alternative dispute resolution service. The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party.'
SAFE – Safe Agent Fully Endorsed
'SAFE – Safe Agent Fully Endorsed – is a mark denoting firms that protect landlords and tenants money through client money protection schemes. These schemes are run by recognised industry bodies or organisations operating in the private rented sector to provide accreditation and/or regulation. They are completely independent from the letting agent and they don’t act on behalf of, or have a duty of care to the participating firm.'
National Approved Letting Scheme
'The National Approved Letting Scheme (NALS) is an independent licensing scheme for lettings and management agents. Our members have agreed to meet defined standards of customer service, is part of a Client Money Protection Scheme and has a customer complaints procedure offering independent redress.'
London Landlord Accreditation Scheme
'The London Landlord Accreditation Scheme (LLAS) launched on 9 July 2004 as a partnership of London boroughs, landlord organisations and educational organisations to recognise good practice and improve conditions in the private rented sector.'
Maintenance made Transparent
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