Customer Service

Complaints

We take every complaint seriously. Here's how to raise one and what happens next.

Oyster Properties is committed to providing a professional service to all our clients and customers. If something has gone wrong, we want to know so we can put it right.

How to Raise a Complaint

Please put your complaint in writing to our Compliance Manager:

  • Email: [email protected]
  • Post: Compliance Manager, Oyster Properties, 845 Honeypot Lane, Stanmore, Greater London, HA7 1AR

Please include your name, the property address (if relevant), a description of your concern, and how you would like us to contact you.

What Happens Next

We will acknowledge your complaint in writing within three working days and provide a full written response within fifteen working days. If we need more time, we will let you know.

If You Are Still Not Satisfied

If we cannot resolve your complaint, you may refer it to The Property Ombudsman, our independent redress scheme:

  • Website: www.tpos.co.uk
  • Post: The Property Ombudsman, Milford House, 43–55 Milford Street, Salisbury, Wiltshire, SP1 2BP

Data Protection Complaints

If your complaint is about how we have handled your personal data and you are not satisfied with our response, you also have the right to complain to the Information Commissioner's Office (ICO):