Transparency
Letting Fees
Our complete schedule of fees for landlords and tenants, published in full.
Oyster Properties is a trading name of Rafiki Ltd, registered in England and Wales (company number 03744449).
We are committed to full transparency on fees. All landlord fees are shown excluding VAT, with the total including VAT at 20% shown in brackets.
Client Money Protection: Oyster Properties is a member of SafeAgent, which provides Client Money Protection. We hold client money in a designated client account. View our CMP certificate.
Redress scheme: Oyster Properties is a member of The Property Ombudsman.
Landlord Fees
Management Service Tiers
| Tenant Introduction | Rent Collection | Fully Managed | |
|---|---|---|---|
| Sole Agency Fee (% of annual rent) | 7.5% + VAT (9% inc. VAT) |
8% + VAT (9.6% inc. VAT) |
10% + VAT (12% inc. VAT) |
| Set Up Fee | £200 + VAT (£240 inc. VAT) |
£200 + VAT (£240 inc. VAT) |
£200 + VAT (£240 inc. VAT) |
| Inventory (check-in) | £150 + VAT (£180 inc. VAT) |
£150 + VAT (£180 inc. VAT) |
£150 + VAT (£180 inc. VAT) |
| Oyster PLUS™ | Not included | 2% + VAT per month (2.4% inc. VAT) |
2% + VAT per month (2.4% inc. VAT) |
Multiple Agency instructions carry an additional one-off surcharge of 2% + VAT (2.4% inc. VAT) of the agreed annual rent, payable at commencement. Oyster PLUS™ is a managed rental continuity service, not an insurance product. "Per month" charges are applied monthly on the monthly contractual rent.
Additional Charges
| Service | Fee |
|---|---|
| Property Safety and Condition Review (additional, beyond the minimum two per year) | £40 + VAT (£48 inc. VAT) |
| Certificate coordination (Rent Collection tier only) | £30 + VAT (£36 inc. VAT) |
| Landlord-requested physical inspection (Fully Managed, where no risk identified) | £60 + VAT (£72 inc. VAT) |
| Deposit dispute administration (where the dispute outcome does not improve on our recommendation) | £150 + VAT (£180 inc. VAT) |
| Tribunal or court attendance (where not covered by Oyster PLUS™) | £150 + VAT per day (£180 inc. VAT) |
| Tenant Introduction fee (where the landlord withdraws after tenant acceptance) | 7.5% + VAT of annual rent (9% inc. VAT) |
| Tenant purchase of property within 12 months of the tenancy ending | 1.5% + VAT of sale price (1.8% inc. VAT) |
| Multiple Agency surcharge (one-off, at commencement) | 2% + VAT of annual rent (2.4% inc. VAT) |
Let Only and Tenant Introduction Services
Available to landlords on Tenant Introduction arrangements. Annual services are charged in advance from your sign-up date.
| Service | Fee |
|---|---|
| Renewal and continuation fee | No charge |
| Annual Compliance Review (certificates, licensing, smoke and CO alarms) | £199 + VAT per year (£238.80 inc. VAT) |
| Property Health Review (compliance review plus inspection and market rent analysis) | £350 + VAT per year (£420 inc. VAT) |
| Oyster PLUS™ — Let Only (rental continuity service) | 2.5% + VAT of annual rent (3% inc. VAT) |
| Section 13 Rent Review: negotiation support | £250 + VAT (£300 inc. VAT) |
| Section 13 Rent Review: notice preparation and serving | £100 + VAT (£120 inc. VAT) |
Oyster PLUS™ for Let Only landlords is a managed rental continuity service available alongside the Annual Compliance Review or Property Health Review. Section 13 services are available with the Annual Compliance Review or Property Health Review only. Tribunal representation is quoted separately if required.
Tenant Fees
The following disclosure is made in accordance with the Tenant Fees Act 2019. All other charges to tenants are prohibited by law.
| Fee | Details |
|---|---|
| Holding deposit | Up to one week's rent. Credited against the first month's rent on move-in, or refunded in accordance with the Tenant Fees Act 2019. |
| Tenancy deposit | Five weeks' rent where the annual rent is less than £50,000, or six weeks' rent where the annual rent is £50,000 or above. Registered with an approved tenancy deposit scheme. |
| Variation of tenancy | £50 (£60 inc. VAT). Charged where a tenant requests a change to the tenancy agreement, for example a change of occupier or permission to keep a pet. Payable only at the tenant's request. Capped at £50 under the Tenant Fees Act 2019. |