Your rent. Protected.
Oyster PLUS™ is our structured rent protection service, available on Rent Collection and Fully Managed tenancies. If a payment is ever missed, we step in immediately and manage the recovery process on your behalf, so your income continues and you stay informed throughout.
The Financial Exposure Has Changed.
Under the Renters’ Rights Act, the timeline from a first missed payment to recovering possession is six months or longer. The arrears threshold has been raised to three months, a four-week notice period applies, and the arrears must still be outstanding at the hearing date.
For most landlords, this means the financial exposure on a single arrears case is significantly higher than it used to be. The time, process and cost of managing it sits with the landlord unless protection is in place from the start.
Oyster PLUS™ removes that exposure. When a payment is missed, our rent collection team acts immediately. The recovery process is managed by Oyster Properties and you continue to receive rental payments for up to 12 months while it runs.
We Take Over the Problem. You Keep Receiving Updates.
Oyster PLUS™ is built into your tenancy from day one. When a tenant falls into arrears, this is what happens.
Early Identification
Our rent collection team monitors every managed tenancy. A missed payment is identified immediately and addressed on the same day.
Recovery Managed by Oyster Properties
If the missed payment becomes an arrears case, Oyster Properties manages the full recovery process on your behalf, including any required legal proceedings.
Your Rental Income Continues
You continue to receive rental payments for up to 12 months while the recovery process runs, or until vacant possession is obtained.
It’s Not Just Protection. It’s Certainty.
Most landlords don’t take out rent protection because they expect problems. They take it out because they understand what happens if they don’t have it. This is what Oyster PLUS™ gives you:
You Continue Receiving Income
Rental payments continue for up to 12 months while the recovery process runs. Your cash flow is protected from day one of the arrears.
You Don’t Deal With the Problem
No chasing tenants. No managing legal processes. No uncertainty about what happens next. The same team that manages your property handles the entire recovery.
No Exclusions or Claims Process
Unlike insurance, there’s no form to fill in, no evidence pack to submit, and no third party deciding whether you qualify. The terms are clear from the start.
It’s Built In, Not Bolted On
Oyster PLUS™ is included by default on new Rent Collection and Fully Managed tenancies. It’s part of the tenancy setup from the start — not something you add after a problem appears.
This Is Not Insurance. Here’s Why That Matters.
Most rent protection products are insurance policies. They come with exclusions, claims processes and reasons not to pay out. Oyster PLUS™ is a structured service, not an insurance product.
Typical Rent Guarantee Insurance
- FCA-regulated — rigid terms, standardised exclusions that you may not discover until you need to claim
- Claims process required — forms, evidence packs, waiting periods
- Exclusions discovered after the fact — pre-existing conditions, tenant type, notice errors
- Insurer decides whether to pay — not your agent
- Annual policy — locked in, often with minimum terms
Oyster PLUS™
- A structured service managed directly by your agent — not a third-party policy
- No claims process — we identify the problem and act immediately
- No hidden exclusions — the terms are clear from day one
- Oyster Properties manages the recovery — the same team that manages your property
- Rolling monthly — cancel anytime after the tenancy ends
Clear Terms. No Surprises.
Availability
Included as standard on all new Rent Collection and Fully Managed tenancies. Activated at the start of a tenancy as part of the setup process — designed to be in place before a problem arises, not added retrospectively. Cannot be taken up once arrears or known issues exist.
Cost
2% + VAT of the monthly rent. Charged monthly alongside management fees. No upfront cost, no annual commitment.
Cover
Up to 12 months’ rental continuity, or until vacant possession is obtained, whichever comes first. Maximum service value of £50,000 per tenancy, covering rental continuity and recovery costs combined. No restriction on property type or tenant type.
Opt-out
Included as standard on all new Rent Collection and Fully Managed tenancies. Opt out within 30 days for a full refund, subject to written confirmation.
How Recovery Works
Oyster Properties manages the full recovery process on your behalf — from initial contact through to legal proceedings where necessary. You continue to receive rental payments for up to 12 months while the process runs.
What Is Not Covered
Counterclaims, damages or costs arising from landlord breach are not covered. The service also does not apply in cases of systemic events, government intervention, public health measures or force majeure. Full terms are provided at activation. Download the Oyster PLUS brochure (PDF).
Your Responsibilities
The property must be legally compliant, maintained in good condition and repaired promptly. The tenancy deposit must be held and protected by Oyster Properties. Failure to meet these obligations may affect eligibility.
What It Is Not
Oyster PLUS™ is not an insurance product. There is no claims process, no underwriter and no third-party insurer involved. It is a structured service provided directly by Oyster Properties.
From 1 May 2026, the timeline from first missed payment to recovering your property is six months or longer.
The Renters’ Rights Act raises the arrears threshold to three months before you can serve notice, adds a four-week notice period, and the arrears must still be outstanding at the hearing date. Oyster PLUS™ is built into your tenancy from day one — so when arrears happen, the cost and the process sit with Oyster Properties, not with you.
Want to Discuss Oyster PLUS™?
The best way to understand how Oyster PLUS™ works for your property is to speak to us directly. No obligation, no hard sell — just a clear explanation of how it works and whether it’s right for you.