Renting in North London. A Letting Agent That Actually Responds.
Everything is set up so you know exactly what to do — and things get dealt with without you needing to chase. Oyster Properties manages over 1,000 properties with a dedicated team, a 24/7 maintenance portal and clear processes for every stage of your tenancy.
What Do You Need to Do?
The fastest way to get something resolved is to use the correct route below.
How Your Tenancy Is Managed
Every property is managed through the same structured process. Hover over each card to learn more.
A Team That Knows Your Property
You won’t have to explain your situation from scratch every time you call. Managed properties are overseen by dedicated teams with access to the full history of your tenancy — so whoever you speak to already has the context.
Paperless Move-In
Referencing via Homelet, tenancy agreements via Goodlord, deposit registration and compliance documentation — all completed digitally before move-in day.
24/7 Maintenance Reporting
Report repairs anytime through our online portal. Upload photos, track progress and receive updates — no chasing required.
Smarter repair diagnostics
When you report an issue, our diagnostics system analyses your photos to identify the problem — often resolving it remotely without a contractor visit. When a callout is needed, the contractor arrives with a full report so the job is done right first time.
Your Rights Protected
We operate under the Property Ombudsman code and are SafeAgent accredited. Your deposit is protected with myDeposits. Compliance isn’t optional for us — it’s how we operate.
Fair Renewals
When your tenancy is due for renewal, we handle the process clearly and fairly. No surprise fees, no pressure — just a straightforward conversation about what comes next.
Pets Considered Fairly
Under the Renters’ Rights Act, you have the right to request a pet and your landlord cannot unreasonably refuse. We manage the request in writing, obtain any information needed and ensure a written response is given within the statutory timeframe. Where consent is granted, we document the permission and any lawful conditions clearly.
Documented Check-In
Every check-in is documented in detail via Inventory Hive. At the end of your tenancy, that documentation protects your deposit — disputes about wear and tear are resolved on evidence, not memory.
What to Expect as an Oyster Tenant
Find and Secure Your Property
Viewings, referencing and reservation handled through a structured process with clear communication throughout.
Digital Move-In Process
Tenancy agreements, compliance documents and move-in information completed digitally before your tenancy begins.
Documented Check-In
Every tenancy begins with detailed photographic documentation and a structured inventory process.
Repairs and Maintenance
Repairs are reported through the maintenance portal, tracked through to completion and managed by the maintenance coordination team.
Ongoing Support
Renewals, inspections, tenancy queries and compliance updates are managed throughout your tenancy by the Oyster team.
From Viewing to Move-In — How It Works
The whole process is managed digitally. Click any step for detail.
Find Your Property
Search our available rentals online or register for alerts. Book a viewing directly through the website or call your nearest branch.
Referencing
Once your offer is accepted, referencing is carried out by Homelet — covering credit, employment, previous landlord and Right to Rent checks.
Tenancy Setup
Your tenancy agreement is prepared and signed digitally via Goodlord. Deposit registration and compliance documentation are all completed before you collect the keys.
Check-In
A full inventory and check-in is conducted in person with 360° photographic documentation. This protects both you and the landlord at the end of the tenancy.
Something Needs Fixing? Here’s How It Works.
Most issues are resolved faster when reported correctly. Our maintenance system is built to identify problems quickly, resolve them efficiently and keep you informed at every stage.
Report a RepairReport it online
Log into the Oyster Properties maintenance portal and describe the issue. Upload photos if you can — it helps us diagnose faster.
Automatic Diagnosis
Our repair diagnostics system analyses your report and photos. Many issues are resolved with guidance — no contractor needed.
Contractor Dispatched
When a visit is required, the contractor is sent with a full diagnostic report. They arrive knowing what the problem is.
Track Progress
You can see the status of your repair at any time through the portal. No need to chase — updates come to you.
We Take Compliance Seriously. You Benefit From That.
The main tenancy reforms under the Renters’ Rights Act came into force on 1 May 2026, strengthening protections for tenants across England. Oyster Properties has updated its processes to reflect the current requirements.
- Deposit protected — registered with myDeposits within the required timeframe
- Property Ombudsman member — independent redress if you’re not satisfied
- SafeAgent accredited — client money protection on all accounts
- ICO registered — your data handled in accordance with UK data protection law
- Regular inspections — documented with photographic condition reports
Renters’ Rights Act 2025
The new Act abolishes Section 21 no-fault evictions and introduces stronger protections around property standards, rent increases and tenancy security.
Oyster Properties has already updated all agreements, processes and documentation. Your tenancy is managed under the current framework from day one.
What changes for you under the new Act:
- No-fault evictions abolished. Section 21 no longer applies. Your landlord cannot end your tenancy without a valid reason.
- Pets considered fairly. Landlords cannot unreasonably refuse a request to keep a pet.
- Stronger rent increase protections. Rent increases follow a structured process you can challenge if it isn’t fair.
- Future property standards. A new Decent Homes Standard is planned for private rented homes from 2035. Existing legal duties on safety, repair, fitness and serious hazards continue in the meantime.
Oyster Properties has updated all agreements and processes to reflect these changes. Your tenancy is managed under the current framework from day one.
Don’t Take Our Word for It
We respond to every review — good or otherwise. Here’s what tenants say about renting with Oyster Properties.
